TransGlobal Cargo Policy Page
Welcome to the TransGlobal Cargo Policy Page. We value transparency and integrity in all our operations. Below, you’ll find the key policies that guide our services and interactions with our customers.
1. Shipping and Delivery Policy
Scope of Services
TransGlobal Cargo provides a range of shipping services, including express courier, freight forwarding, and supply chain management. Our services are available domestically and internationally, with various delivery options such as same-day, next-day, and standard delivery.
Delivery Times
Delivery times are based on the chosen service and destination. While we strive to meet all delivery deadlines, please note that times are estimates and can be affected by factors beyond our control, such as customs delays, weather conditions, or other unforeseen events.
Tracking and Notifications
We provide real-time tracking for all shipments through our online platform and mobile app. Customers will receive notifications at key stages of the delivery process to keep them informed of their shipment’s status.
Shipping Restrictions
Certain items may be restricted or prohibited from being shipped due to legal regulations, safety concerns, or carrier restrictions. Customers are responsible for ensuring that their shipments comply with all applicable laws and regulations.
2. Payment and Billing Policy
Accepted Payment Methods
We accept various payment methods, including credit/debit cards, bank transfers, and approved payment gateways. Payment must be completed before shipments are processed.
Billing
Invoices are issued upon completion of services and are due within the specified payment terms. Late payments may incur additional fees.
Refunds and Adjustments
Refunds or adjustments are provided on a case-by-case basis. Requests for refunds must be made within 30 days of the shipping date. Refunds will not be issued for delays caused by circumstances beyond our control.
3. Privacy Policy
Data Collection
We collect and process personal information necessary to provide our services, including names, addresses, contact information, and payment details. This information is collected through our website, mobile app, and customer interactions.
Data Use
The information we collect is used solely to provide and improve our services, process transactions, and communicate with customers. We do not sell or share personal information with third parties, except as required by law or as necessary to provide our services (e.g., sharing with carriers for delivery purposes).
Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website and mobile app are equipped with encryption and other security protocols to safeguard your data.
Cookies
Our website uses cookies to enhance user experience and gather analytics. You can control the use of cookies through your browser settings.
4. Customer Service and Support Policy
Availability
Our customer support team is available 24/7 to assist with any questions, concerns, or issues. Customers can reach us via phone, email, or through our online support portal.
Response Times
We aim to respond to all inquiries within 24 hours. For urgent matters, we recommend contacting us by phone for immediate assistance.
Dispute Resolution
In the event of a dispute, we are committed to resolving the matter quickly and fairly. Customers are encouraged to contact our support team to discuss any issues. If a satisfactory resolution cannot be reached, we may involve a third-party mediator.
5. Terms and Conditions
Service Agreement
By using our services, customers agree to abide by our terms and conditions, which include compliance with all applicable laws, payment of fees, and adherence to our shipping policies.
Liability
While we take every precaution to ensure the safe and timely delivery of your shipments, TransGlobal Express is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
Changes to Policies
We reserve the right to update or modify our policies at any time. Customers will be notified of significant changes, and the latest version of our policies will always be available on our website.
6. Contact Information
If you have any questions or concerns about our policies, please feel free to contact us