TransGlobal Cargo Terms and Conditions
Welcome to TransGlobal Cargo. By using our services, you agree to comply with the following terms and conditions. Please read them carefully, as they govern your use of our website, mobile app, and all associated services.
1. Introduction
These Terms and Conditions (“Terms”) apply to all services provided by TransGlobal Cargo, including but not limited to shipping, logistics, warehousing, and supply chain management. By accessing or using our services, you agree to be bound by these Terms.
2. Services
Scope of Services
TransGlobal Cargo offers a range of logistics and shipping services, including express courier, freight forwarding, warehousing, and distribution. The availability of services may vary based on your location and the type of goods being shipped.
Service Limitations
While we strive to provide reliable and timely services, TransGlobal Cargo does not guarantee specific delivery times and is not liable for delays caused by factors beyond our control, including but not limited to weather conditions, customs delays, or carrier issues.
Right to Refuse Service
TransGlobal Cargo reserves the right to refuse service to any customer or shipment that we deem hazardous, illegal, or otherwise inappropriate. We also reserve the right to cancel or refuse service in cases of non-compliance with these Terms.
3. Payment and Fees
Payment Terms
Customers are required to pay all applicable fees for the services requested. Payment methods include credit/debit cards, bank transfers, and other approved payment gateways. Payment must be completed before services are rendered, unless otherwise agreed upon in writing.
Invoices and Billing
Invoices will be issued upon completion of services. All invoices are due and payable within the specified payment terms. Late payments may incur interest or additional fees as outlined in the invoice.
Refunds and Cancellations
Refunds may be issued at the discretion of TransGlobal Cargo for services that are not provided as agreed. Cancellations must be made in writing, and any applicable cancellation fees will be determined based on the stage of service at the time of cancellation.
4. Shipping and Delivery
Shipping Terms
All shipments are subject to the terms and conditions of the carriers and third-party service providers engaged by TransGlobal Cargo. Customers are responsible for ensuring that shipments comply with all applicable laws, regulations, and carrier requirements.
Delivery Times
Estimated delivery times are provided as a guideline and are not guaranteed. TransGlobal Cargo is not liable for delays in delivery due to circumstances beyond our control.
Tracking and Notifications
TransGlobal Cargo provides tracking services for all shipments. Customers can monitor their shipments through our online platform or mobile app. While we strive to provide accurate and timely updates, TransGlobal Cargo is not responsible for any discrepancies in tracking information.
Undeliverable Shipments
If a shipment is deemed undeliverable due to incorrect address information, recipient refusal, or other issues, the customer will be responsible for any additional costs incurred for return or redirection of the shipment.
5. Liability and Insurance
Limitation of Liability
TransGlobal Cargo is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of profits, loss of business, or loss of goodwill.
Insurance
While TransGlobal Cargo takes every precaution to ensure the safe delivery of your goods, we recommend that customers purchase additional insurance to cover the full value of their shipments. Our liability is limited to the amount specified in the applicable carrier’s terms and conditions unless additional insurance is purchased.
Claims
All claims for loss, damage, or delay must be submitted in writing within 30 days of the delivery date or expected delivery date. Claims must include all relevant documentation, including proof of value, proof of loss, and any other supporting information. TransGlobal Cargo will investigate and process claims in accordance with our policies and those of the carriers involved.
6. Customer Responsibilities
Accurate Information
Customers are responsible for providing accurate and complete information for all shipments, including addresses, contact details, and package contents. TransGlobal Cargo is not liable for any issues arising from incorrect or incomplete information provided by the customer.
Compliance with Laws
Customers must ensure that all shipments comply with applicable laws, regulations, and customs requirements. TransGlobal Cargo is not responsible for any fines, penalties, or delays resulting from non-compliance.
Packaging
Customers are responsible for ensuring that all shipments are properly packaged to withstand the rigors of transportation. TransGlobal Cargo is not liable for damage to goods caused by inadequate packaging.
7. Intellectual Property
Ownership
All content, trademarks, and logos on the TransGlobal Cargo website and mobile app are the property of TransGlobal Cargo or its licensors. Unauthorized use of any content or trademarks is strictly prohibited.
License
TransGlobal Cargo grants customers a limited, non-exclusive, and non-transferable license to access and use our website and mobile app for the purpose of utilizing our services. This license does not include the right to modify, distribute, or reproduce any content without our prior written consent.
8. Privacy Policy
Data Collection
TransGlobal Cargo collects personal information necessary to provide our services, including names, addresses, contact details, and payment information. Our Privacy Policy, which is available on our website, outlines how we collect, use, and protect your data.
Data Security
We implement security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, TransGlobal Cargo cannot guarantee the absolute security of your data and is not liable for any breaches that occur.
9. Termination and Suspension
Termination by TransGlobal Cargo
TransGlobal Cargo reserves the right to terminate or suspend any customer’s access to our services at any time, for any reason, including but not limited to violation of these Terms, non-payment of fees, or fraudulent activity.
Termination by Customer
Customers may terminate their use of TransGlobal Cargo services at any time by providing written notice. Termination does not relieve the customer of any outstanding payment obligations or other liabilities incurred prior to termination.
10. Governing Law and Dispute Resolution
Governing Law
These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from or related to these Terms or the use of TransGlobal Cargo services will be resolved in the courts of [Your Jurisdiction].
Dispute Resolution
In the event of a dispute, the parties agree to first attempt to resolve the matter through good faith negotiations. If the dispute cannot be resolved amicably, it may be submitted to mediation or arbitration as mutually agreed by the parties.
11. Changes to Terms
Modifications
TransGlobal Cargo reserves the right to update or modify these Terms at any time without prior notice. The most current version of the Terms will be available on our website, and continued use of our services constitutes acceptance of any changes.
12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us